bazee Terms and Conditions

bazee (hereinafter referred to as the "Platform", "we", or "us") is an online casino and sportsbook service provider. These terms and conditions ("Terms") apply to every user ("you" or "member") who is registered on or uses the bazee platform.

1.1 Key Definitions

The following terms used in this document have the meanings stated below:

• Platform: The bazee website, mobile site, and all associated services.
• Member / User: Any person who has opened or is attempting to open an account on bazee.
• Balance: The total amount of funds held in your account.
• Bonus: Any promotional funds, free spins, or other rewards granted by bazee.
• Wagering Requirement: The requirement to place a specified amount of bets using bonus funds before those funds can be withdrawn.
• Real Money: Funds you have deposited yourself, excluding any bonus or promotional balance.

1.2 Language and Interpretation

These terms are written in Bengali and the Bengali version shall be considered final and binding. In case of any ambiguity or dispute, bazee's interpretation shall be considered final, provided that such interpretation is always made fairly and in good faith.

To open an account and use bazee's services, you must meet the eligibility requirements below. If you do not meet these requirements, you are not eligible to use the services.

2.1 Age and Eligibility Requirements

• You must be at least 21 years of age (for 21+ only).
• You must provide your accurate identity and personal information.
• You must operate the account in your own name and for yourself only.
• One person may open only one account.
• You must not access the service from any location where online gaming is prohibited by law.

2.2 Information Provided at Registration

At the time of registration, you must provide accurate, complete, and up-to-date information. Providing false information may result in the immediate cancellation of the account and forfeiture of any balance. If your information changes, you must notify our support team without delay.

2.3 Identity Verification (KYC)

bazee may request supporting documents at any time to confirm your identity. Required documents may include:

• A copy of your national ID card or passport.
• Proof of address documents (utility bill, bank statement, etc.).
• Proof of ownership of the payment method.

Withdrawals may be temporarily suspended until verification is complete. Refusal to submit documents or evidence of document fraud will result in account closure.

You are fully responsible for the security and management of your bazee account. Follow the guidelines below to keep your account secure.

3.1 Multiple Accounts Prohibited

A user may hold only one account. If multiple accounts are detected, all accounts will be closed and all balances and bonuses will be forfeited.

3.2 Account Sharing

Sharing your account with any other person is strictly prohibited. Each account is for the personal use of one individual only.

bazee ensures secure transactions in Bangladesh through mobile banking and bank transfer. All transactions are protected by SSL encryption.

4.1 Accepted Payment Methods

The following payment methods are supported on bazee:

• bKash — Mobile Financial Service
• Nagad — Digital Money Transfer
• Rocket — Dutch-Bangla Bank Mobile Banking
• Upay — UCB Mobile Banking
• Bank Transfer — Major commercial banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank

4.2 Minimum Deposit and Withdrawal Limits

4.3 Withdrawal Processing Time

Successfully verified withdrawal requests are generally processed within 30 minutes to 3 hours. Account verification must be completed before making a withdrawal.

4.4 Withdrawal Conditions

• The payment method used for withdrawal must match the method used for the deposit.
• Any active bonus wagering requirements must be met before making a withdrawal.
• Withdrawals may be temporarily suspended if suspicious activity is detected.
• It is recommended to make one larger withdrawal rather than multiple smaller ones.

4.5 Third-Party Payments

Depositing or withdrawing using another person's mobile banking or bank account is strictly prohibited. All transactions must be made from a payment method registered in the account holder's own name.

bazee offers various types of bonuses and promotions. Each bonus has its own terms that must be met.

5.1 Welcome Bonus

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.

5.3 Reasons for Bonus Cancellation

• Attempting to claim bonuses from multiple accounts.
• Evidence of bonus abuse or manipulation.
• Registering with false information.
• Attempting to withdraw before meeting the wagering requirements.

5.4 General Bonus Rules

• Each bonus has a specific validity period and will be automatically cancelled upon expiry.
• Not all games may be available to play with bonus funds — the list of eligible games is provided on the promotions page.
• bazee may not allow multiple bonuses to be active at the same time.
• bazee reserves the right to modify or discontinue any promotion at any time.

The following general rules apply to casino games, slots, live dealer games, and sports betting available on bazee.

6.1 Validity of Bets

• All bets will be considered final only once confirmed.
• Incomplete bets due to technical issues may be cancelled and the staked amount will be refunded.
• bazee reserves the right to cancel bets placed in error.
• In sports betting, bets cannot be changed after the result has been determined.

6.2 RTP and Game Fairness

All games on bazee are developed by certified software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming) and use certified Random Number Generator (RNG) technology. General information on game RTP and volatility is explained on the platform.

6.3 Special Rules for Sports Betting

• bazee reserves the right to close or suspend the market for any event.
• If an event is cancelled, the staked amount for that bet will be refunded.
• The terms for pre-match and live betting offers may differ.

6.4 Win Limits

A maximum win limit may be set for specific games or markets. bazee reserves the right to verify identity in the case of large wins.

The following activities are strictly prohibited in order to maintain a fair and safe environment on the bazee platform.

7.1 Strictly Prohibited Activities

• Depositing money from money laundering or illegal sources.
• Using hacking, viruses, or harmful software.
• Playing games through bots, automation software, or artificial intelligence.
• Intentionally exploiting game glitches or software bugs.
• Placing bets in collusion with other players (collusion).
• Operating an account using a false identity or another person's information.
• Any activity intended to harm the platform.

7.2 When fraud is detected

If evidence is found of involvement in any of the prohibited activities listed above, bazee will immediately close the account and forfeit all balances. Relevant authorities may be notified if necessary.

7.3 Game errors

If a large amount is mistakenly displayed or paid out due to a technical error, that payment is not valid. bazee reserves the right to deduct that excess amount from the account.

8.1 Closure by bazee

bazee may suspend or permanently close your account for any of the following reasons:

• Violation of any part of these terms and conditions.
• Providing false or incomplete information.
• Failure to submit required verification documents.
• Evidence of fraud or unfair activity.
• Failure to verify age.
• Registering for self-exclusion.

8.2 Closure request by the user

You may request to close your account at any time by contacting the support team. Any remaining balance, excluding active bonuses, will be returned before the account is closed, subject to the terms and conditions.

8.3 Inactive accounts

An account may be marked as inactive if there has been no activity for an extended period (generally 12 months or more). In that case, the balance will be preserved but reactivation may be required.

The bazee platform is provided on an "as is" basis. We make every effort to ensure uninterrupted service, but we are not responsible for the following:

• Losses caused by technical errors, server downtime, or internet connectivity issues.
• Delays caused by disruption of third-party payment provider services.
• Losses arising from the inadvertent disclosure of your own account information.
• Financial losses from losing bets — this is a normal part of gaming.
• Games left incomplete due to issues with your device or network.

9.1 Maximum liability limit

In any circumstance, bazee's maximum liability is limited to the total amount of the relevant transaction. bazee is not liable for indirect or consequential losses.

bazee firmly believes in responsible gaming. Gambling is entertainment, not a solution to problems. We are ready to help you keep your gaming habits in check.

If you notice signs of gaming addiction or feel you cannot control yourself, contact our support team immediately. Detailed guidance is available on our Responsible Gaming page.

For those aged 21 and above only. Play for entertainment; do not bet beyond your means.

bazee gives the highest priority to protecting your personal information. Our complete data protection policy is available on the Privacy Policy page.

11.1 Data collection and use

• Your personal information is used solely for the purposes of providing services, verification, and security.
• Personal information is not sold to third parties.
• Information may need to be provided to authorities due to legal obligations.

11.2 Cookies and tracking

bazee uses cookies for the proper operation of the website. By browsing the site, you are agreeing to the use of cookies. Cookie settings can be managed from your browser.

11.3 SSL security

All data is transferred securely using SSL encryption technology. Your financial information is always stored in an encrypted state.

12.1 Right to change terms and conditions

bazee reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, you will be notified via your registered email or through a notice on the platform.

12.2 Use after changes

Continued use of the platform after changes will be taken to mean that you have accepted the new terms and conditions. If you do not agree to the new terms, please request to close your account.

12.3 Dispute resolution

If any dispute arises, please contact our support team first. The support team will make every effort to resolve the issue fairly and promptly.

12.4 Contact

For any questions or clarifications regarding these terms and conditions, please contact our support team:

• 24/7 live chat support
• [email protected]
• Service available in Bengali and English

These terms and conditions constitute the entire agreement between the bazee platform and the user, and supersede all prior oral or written understandings. Even if any part of these terms and conditions is deemed invalid, the remaining parts will remain fully in effect.